Shipping Policy

Free Shipping

At OakTriven, we are pleased to offer free shipping on all orders within the continental United States. Our commitment to customer satisfaction extends to providing reliable and efficient delivery services for our premium wooden cutting boards.

Shipping Details

  • Free shipping on all orders - no minimum purchase required
  • All products shipped from our workshop in Bethesda, MD
  • Delivery throughout the continental United States
  • Professional delivery service via FedEx or UPS
  • Standard delivery time: 3-5 business days
  • Order processing time: 1-2 business days

Order Processing

We process orders Monday through Friday, excluding federal holidays. Orders placed before 2:00 PM EST are typically processed the same business day. Orders placed after 2:00 PM EST or during weekends will be processed the next business day.

Tracking Your Order

Once your order is processed and shipped, you will receive an email with your tracking number. Each shipment is carefully monitored, and you can track your package's journey from our workshop to your doorstep using the carrier's tracking system.

For any shipping-related inquiries, please contact us at:

  • Email: ask@oaktriven.com
  • Phone: +1 (240) 740-8271
  • Address: 7920 Maryknoll Ave, Bethesda, MD 20817, USA

International Shipping

Currently, we only ship within the continental United States. We are working on expanding our shipping services to international destinations. Please contact us directly for any special shipping arrangements or inquiries about international orders.

Shipping Insurance

All shipments are fully insured against loss or damage during transit. In the rare event that your cutting board arrives damaged, please:

  1. Document the damage with photos
  2. Keep all original packaging
  3. Contact us within 24 hours of delivery

Special Handling

Our premium cutting boards are carefully packaged to ensure safe delivery. Each board is:

  • Individually wrapped in protective materials
  • Secured in custom-fitted boxes
  • Labeled with appropriate handling instructions

Policy Updates

This shipping policy was last updated on February 22, 2026. We reserve the right to modify these terms at any time. Any changes will be reflected on this page with an updated revision date.

Questions?

If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team. We're here to help ensure your OakTriven experience is exceptional from start to finish.