Service Policy

1. Service Overview

At OakTriven, we are committed to providing exceptional service for all your premium cutting board needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@oaktriven.com
• Phone: +1 (240) 740-8271
• Address: 7920 Maryknoll Ave, Bethesda, MD 20817, USA

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM EST
• Saturday: 10:00 AM - 4:00 PM EST
• Sunday: Closed

3. Cutting Board Services

3.1 Available Services

• Surface restoration and refinishing
• Deep cleaning and sanitization
• Crack and split repair
• Edge and corner restoration
• Handle replacement or repair
• Custom modifications

3.2 Service Timeframes

Standard service timelines:

• Assessment: 1-2 business days
• Minor repairs: 3-5 business days
• Major repairs: 7-10 business days
• Custom modifications: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new cutting boards purchased from OakTriven include:

• 30-day satisfaction guarantee
• 1-year warranty against manufacturing defects
• Free initial oiling and conditioning
• Complimentary care guide

4.2 Extended Care Program

Optional extended care services include:

• 3-year extended protection
• Bi-annual professional maintenance
• Priority repair service
• 20% discount on future repairs
• Free annual refinishing

5. Custom Services

5.1 Customization Options

• Custom size modifications
• Personalized engravings
• Special edge profiles
• Custom juice grooves
• Specialized surface treatments
• Handle customization

5.2 Professional Services

• Board care workshops
• Maintenance consultations
• Commercial kitchen solutions
• Restaurant fleet services

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Complimentary
• Detailed condition report: $30
• Professional consultation: $50

6.2 Repair Costs

• Minor repairs: $40-75
• Major repairs: $80-200
• Custom work: Quoted per project
• Emergency services: Additional 50% rush fee

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all repairs
• Use of food-safe materials and finishes
• Quality testing before return
• Detailed documentation of services performed
• Follow-up care instructions
• 30-day service guarantee

8. Service Requests

8.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed
3. Receive a preliminary assessment
4. Schedule service appointment
5. Approve service quote
6. Arrange shipping or drop-off

8.2 Required Information

• Board model and purchase date
• Detailed description of issues
• Photos of the board
• Preferred service timeline
• Contact and shipping information

9. Service Guarantees

We stand behind our services with:

• 30-day warranty on repairs
• Satisfaction guarantee
• Professional workmanship
• Premium materials
• Expert craftsmanship
• Food-safe processes and materials

10. Updates to Service Policy

OakTriven reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.