Returns Policy

Return Period

Our return policy extends for 30 days from the date of delivery. After this 30-day period has elapsed, we are unable to offer refunds or exchanges.

Eligible Returns

We accept returns on products that:

• Were shipped by OakTriven
• Are in their original condition
• Show manufacturing defects
• Were incorrectly shipped items
• Are accompanied by proof of purchase

The following items cannot be returned:

• Personalized or custom-made cutting boards
• Items damaged through misuse or improper care
• Products without original packaging
• Items showing signs of use or modification

Return Process

1. Contact us at ask@oaktriven.com to initiate your return
2. Receive a Return Authorization Number (RAN)
3. Package your item securely with all original materials
4. Include your RAN and original receipt
5. Ship to our return address (provided upon approval)

Important Note: The return shipping address will be provided during the return authorization process. Do not return items to our business address without prior authorization.

Refund Process

Once we receive your return:

1. We will inspect the item within 2 business days
2. You will receive an email confirming receipt and inspection results
3. If approved, your refund will be processed to your original payment method
4. Credit card refunds typically appear within 5-7 business days

Partial Returns

For orders containing multiple items:

• You may return individual items from your order
• Refunds will be issued only for returned items
• Original shipping costs will be prorated accordingly

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Contact us within 48 hours of delivery
2. Email photos of the damage to ask@oaktriven.com
3. Include your order number and description of the issue
4. We will provide return shipping labels for damaged/incorrect items

Contact Information

For any questions about returns or refunds:

• Email: ask@oaktriven.com
• Phone: +1 (240) 740-8271
• Address: 7920 Maryknoll Ave, Bethesda, MD 20817, USA

Policy Updates

Last updated: February 22, 2026. OakTriven reserves the right to modify this return policy at any time. Any changes will be posted on this page with an updated revision date.